COVID-19. Delivery, returns & info

We made some changes to ensure better service:

1. From now we do shipping with DPD Parcel Service and Postal Delivery to selected countries only. As situation changing dynamically, we might cancel your order according to unavailability to dispatch your order.

    

2. We do shipping to the following countries:
   Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, Switzerland, United Kingdom
   Worldwide delivery is not available, but we will add more countries as soon as it will be available on the Postal Service side.

    

3. Time to return your order is increased to 1month plus 14days from date of order.

    

4. Free delivery available for orders over €100.

    

5. We’ve seen an increase in people shopping online in this case handling time is increased. And to ensure to our employees more safety we are dispatch an orders only twice a week. So please remember that handling time might be up to 3days.

 

Frequently Asked Questions

Can I place an order? Will 2Store.eu deliver my parcel?

Yes, 2Store continues to serve customers. The current delivery times depends from situations in the countries of delivery and transit. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.

 

Are delivery times affected?

As the Coronavirus has spread, we’ve seen an increase of delivery time, but is not insignificant.

 

Is it possible to return items?

Yes, you can continue to return items. To return your order, contact us.

 

Is it safe to receive orders?

According to the WHO, “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”

 

What is 2Store doing to keep customers and employees safe?

We have implemented proactive measures at our facilities to protect employees including increased cleaning at all facilities, maintaining social distance in our buildings, and adding distance between drivers and employee when making deliveries. Every night our warehouse has switched on UV-C Antibacterial lights to ensure cleaner surfaces.