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Please note that we are able to dispatch orders to a worldwide addresses. 

1. Prices

All prices listed on this website are in € Euro and include VAT where applicable. The current rate of VAT is 23%. If there are any price changes or changes to product specification, which have not been updated on our website, you will be notified before we process your order. Exchange rate for other currencies is website internal rate.

2. Payment

Our web-shop has two payment options: 

  • Online payments via PayPal (available payments: Credit or debit Cards Visa/MasterCard/Discover/AmEx; payment from PayPal account)
  • Bank transfer payment

 

First option ONLINE PAYMENT supported by PayPal

When you come to pay for your order you will automatically be transferred to the PayPal website to complete your purchase.
You will be given 2 choices at the front page of the PayPal website. 

The first choice is to login to your PayPal account, use this option if you already have a PayPal account. It's very simple to use and again offers a very secure and buyer friendly environment.

The second choice ("Don't have a PayPal account?")  is to pay for your order using your credit or debit card - you do not need to have a PayPal account - this service is one of the most secure methods of online payment.

We have selected to use PayPal for our online payment provider, because they offer one of the safest online payment systems available.

 

Second option BANK TRANSFER PAYMENT

If you would prefer not to use online payment - please choose option to transfer payment directly into our bank account called "Bank transfer payment".

Please note: all charges for bank transfer will be taken from you. Online payment via PayPal absolutely free for you.


3. Ordering  and reservation

Some goods could be unavailable at the moment- so you can right us letter via e-mail, so we will reserve items from the first delivery and inform you immediately.

 

4. Postage costs

All types of postage costs calculating automatically depends of weight of your order and destination.

  • via POST registered
    Our postage costs are free for Europe incl. all Russia, Cyprus and Israel. Items up to 2kg will be sent by Mail Packet Post. Items over 2kg will be sent by Postal Package. 
  • via Parcel Shipping (we are using services UPS, DPD, FedEx and GLS)

Orders are usually sent out the same working day we receive your order, subject to stock availability. Parcel shipping service take approximately up to five working days to arrive.

Orders over 100 Euro or equivalent will be dispatched for free.

Cost and choice of postage services will be shown before payment, so you can cancel or change your order if necessary. 

5. Stock Availability

Every effort is made to hold sufficient stock to fulfill your order, either from our warehouse in Warsaw or drawing from the stock held in our warehouse and factory in Poland and Hungary, however we cannot guarantee that every product will be available straight from stock. We will, of course, endeavor to fulfill your order as quickly as possible. We will contact you if any item is out of stock informing you of the expected delivery date, if known, for your items. If there are any alternatives that are available we will notify you at the same time.

6. Cancellation of order, refunds and replacement of goods

As orders are usually sent out the same day we receive your order, should you wish to cancel your order, for whatever reason, please contact us immediately by telephone or e-mail. If after you have received your order and you wish to return any or all of the goods, for whatever reason, please contact us immediately, so that we can rectify the situation without delay. On all occasions you should retain the original packing that your order arrived in, until we inform you otherwise. Your statutory rights are not affected. 

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalized or made to your specification; audio/video recordings or software that you have unsealed. To cancel, you can email us or write to us (see contact us for details) within 14 days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. We could cancel your order in case if: some details of buyers address are incorrect or incomplete.

PLEASE NOTE!!! Before you send an item(s) back, you need to contact us

 

7. Privacy and Data Protection

All information gathered from customer orders or inquiries are dealt with in accordance with the Data Protection Act 1998. It is not our policy to offer or sell any information gathered from our mail order activities to any third parties. We will however, from time to time, send existing customers details of the wide range of products that we have to offer. If you do not wish to receive these mailings please contact us and we will remove your details from our mailing list. 

Store.pellers.eu (Pellers) handles your personal data when processing orders and also transmits it when necessary to third parties for the same purpose, for example to deliverers, (DHL, parcel services or forwarding agencies). 
When you visit our website, various data (such as e.g. your IP address, time and duration of visit, operating system, browser and page requests) are saved as standard. This data is used exclusively in anonymous form for statistical purposes and for optimising the Internet service provided. It is not used to personally identify visitors to the site.

-We do not use "executable contents" such as Active X and JAVA.
-We do not save credit card data. 
-We will provide you with an overview of the data you have stored whenever you wish and delete it on your request. 
-In line with our practice of informing customers about new products we will send you emails only on your specific request and will stop as soon as you no longer wish to receive them. 
-The password-protected area "Your Data" enables you to review and, if required, update data stored with us at any time. The password can also be changed at any time.

 


8. Company Details

Vecta Sp.z.o.o  
Company Address: Jozefa Mackiewicza str.19/7 Lublin 20-865 Poland
VAT EU PL7123269387


Further information

If you have any questions regarding our terms and conditions please This email address is being protected from spambots. You need JavaScript enabled to view it..